PRIVACY POLICY

In this Privacy Policy, "we," "us," "our," or "The Safe House" refers to The Safe House SG Pte Ltd, and "you," "your," or "yours" refers to individuals subject to this policy.

We are committed to safeguarding your personal data and have implemented robust security measures to protect it. This policy explains how we collect, use, disclose, process, and manage your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore.

This Privacy Policy applies to all personal data within our possession or control, including information collected through interactions with our website, services, and physical premises.

COLLECTION OF PERSONAL DATA

"Personal data" refers to information that identifies an individual. We may collect personal data as required to provide our services and to comply with "Know-Your-Customer" (KYC) regulations essential for providing these products and services.. Additionally, we collect personal data to ensure vault security and integrity. The types of personal data we may collect include, but are not limited to:

  1. Personal Particulars: Name, residential address, date of birth, nationality.
  2. Identity Verification Information: Images of government-issued identification, such as a passport, national ID, or driver’s license.
  3. Contact Information: Mobile number, phone number, email address.
  4. Employment Details: Positions held in companies, including directorships and trusteeships.
  5. Access Records: Records of visits to our vault for security purposes, including identification verification and access logs.
  6. Personal Feedback: Opinions or responses provided in surveys or feedback forms.
  7. Appointment Booking Information: When customers book appointments to visit The Safe House, we collect first and last names and email addresses. This appointment information is forwarded to the building security team for security purposes and to facilitate entry into the building by appointment.

USE OF PERSONAL DATA

We may use your personal data for various purposes necessary for our core business operations, ensuring vault security, and enhancing your experience with our services. These purposes include, but are not limited to:

  1. Providing, developing, and managing secure storage services, safe deposit boxes, private vaults, and private safes, including:
    • Verifying your identity when accessing the vault,
    • Processing service sign-up forms,
    • Conducting research, planning, and statistical analysis to improve our services and security,
    • Performing analytics to enhance our service quality and operational efficiency.
  2. Assessing and processing applications, instructions, or requests from you.
  3. Communicating with you about changes to our services, including any additions, modifications, or updates to terms and conditions.
  4. Managing our business operations, vault security, and infrastructure, ensuring compliance with internal policies and procedures.
  5. Responding to queries, feedback, complaints, and requests.
  6. Verifying your identity as required to provide services, including performing screenings or due diligence checks mandated by applicable laws or regulations.
  7. Processing insurance loss claims and issuing loss payee certificates where applicable, which may require disclosing personal data to our insurers or their agents.
  8. Complying with legal and regulatory requirements applicable to us.
  9. Monitoring and reviewing services provided by or made available through us to ensure they meet high standards of quality and security.
  10. Conducting financial reporting, audits, and maintaining accurate records.
  11. Enforcing obligations owed to us and seeking professional advice, including legal advice, as needed.
  12. Utilizing appointment booking information to facilitate entry to The Safe House, ensuring security and efficiency in managing visitor access.

We may also use your personal data for purposes outlined in the terms and conditions governing our relationship with you or as required by applicable laws and regulations.

MARKETING COMMUNICATIONS

If you have subscribed to our newsletter, we may use your personal data to send you updates, offers, and promotions related to products and services from The Safe House or its affiliates. These communications will be sent in compliance with the Singapore Personal Data Protection Act (PDPA) and other applicable data protection laws, such as the European Union General Data Protection Regulation (GDPR).

You may opt out of receiving marketing communications at any time by unsubscribing from our newsletter or contacting us directly.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data in compliance with all applicable laws on data privacy, in response to legal orders from Singapore courts, requests from Singapore regulatory authorities, or to our insurers or their agents solely for the purpose of processing claims related to the loss of goods or issuing loss payee certificates. When required to disclose personal data to such parties, we ensure that confidentiality and security are maintained.

The Safe House does not sell personal data to third parties. We are fully compliant with all confidentiality obligations as required by applicable agreements, governing terms and conditions, and relevant laws.

COOKIES AND RELATED TECHNOLOGIES

Our website does not require login or create user accounts, and it is primarily for informational purposes.

We do not actively collect data through cookies; however, standard internet cookies may be used for statistical purposes to monitor website usage. You may configure your browser settings to block cookies, though this may affect your browsing experience.

LINKS TO EXTERNAL WEBSITES

Our website may contain links to external sites that are not operated or maintained by The Safe House.

Once you leave our website, the privacy policies of these third-party sites will govern any data you provide or that is collected during your visit. We are not responsible for privacy practices, security measures, or content on these sites.

We encourage you to review the privacy policies of any external websites you visit to understand their data collection, usage, and protection practices.

RETENTION OF PERSONAL DATA

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, such as providing our services or meeting legal, regulatory, and business requirements. Once your personal data is no longer needed for these purposes or when it no longer meets retention requirements under applicable laws or regulations, we will securely delete it. Our retention policies ensure that we store personal data only as long as it is relevant to our operations, with periodic reviews to maintain compliance.

ACCESS, CORRECTION, AND DATA RIGHTS

You have the right to request access to, correction of, or information on how we process your personal data.

For individuals under the GDPR, additional rights include requesting data in electronic format, transmitting data to third parties, objecting to or restricting data processing, and requesting data erasure in specific circumstances. These rights are subject to applicable legal obligations.

HOW TO CONTACT US

For inquiries regarding this Privacy Policy or to exercise your data protection rights, please contact our Data Protection Officer (DPO) at dpo@thesafehouse.sg.

AMENDMENTS TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in legal or regulatory requirements.

The latest version will be available on our website (https://thesafehouse.sg/privacy). All interactions will be governed by the policy in force at the time.